Workshop
Stay Cool in the Hot Seat: How to Communicate (In)Credibly Under Pressure
Pressure! When we handle it well, it boosts our credibility. The vast majority of professional pressure results from the people we work with everyday. If we handle pressured situations poorly, our reputation as leaders can suffer. Difficult conversations can ruin our day, undermine our productivity, and make work miserable.
This seminar teaches numerous techniques and tips for handling pressured situations with ease to keep our focus and projects on track.
Benefits: Better relationships with co-workers, clients/customers, and more credible leadership
Participants will learn the following:
This seminar teaches numerous techniques and tips for handling pressured situations with ease to keep our focus and projects on track.
Benefits: Better relationships with co-workers, clients/customers, and more credible leadership
Participants will learn the following:
- How to defuse a variety of hostile questions
- How to disagree AND strengthen your workplace relationships at the same time
- How to say "no" and maintain the relationship
- How to deescalate conflict
- How to handle other's verbal interruptions, rude tone of voice, and heated emails
- How to give and receive negative feedback
- How to respond to unjust criticism
- How to handle a workplace bully
- What to do when you suddenly realize you're wrong, etc.